This qualification reflects a range of roles with team and business result responsibilities in customer contact centres or retail and/or commercial financial services environments within banking or other deposit-taking institutions. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources.
They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others..

Academic Qualifications:

• Completion of Australian Year 12 or an equivalent qualification.
• For certain courses, completion of an AQF Certificate IV or a relevant qualification may be required.

English Language Proficiency:

• An overall valid academic IELTS score of at least 6.0, with no band less than 5.5, or an equivalent score from a recognized English language test.
• Alternatively, proficiency can be demonstrated by:
  • Completion of an Advanced level English course from an approved ELICOS provider.
  • Completion of a Certificate IV level course in an Australian Registered Training Organization (RTO) within the last two years.
  • Successfully passing Western Sydney College’s English Placement Test.

Additional Requirements:

• International students must meet the Student Visa (Subclass 500) requirements.
• For packaged courses, students must successfully complete the lower-level qualification to progress to the higher-level qualification.

Various banking service roles, including;

• Team leader or manager roles in branch environments
• Sales and marketing
• Small business banking
• Commercial and legal lending
• Customer contact service centre management etc.