This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

The following are the admission requirements:

• Must be 18 years of age or older at the time of course commencement
• Must have completed Australian Year 12 or equivalent level of schooling
• English proficiency is exempted if the applicant has Certificate IV or higher qualification with an Australian institution (for onshore students only)
• Must demonstrate English level of IELTS 6.0 overall with no band less than 5.5 or equivalent, such as:
  • IBT 60
  • PTE 50
  • CAE 169
  • OET C
  • Duolingo 95
  • General English Advanced*
  • MOI Certificate
  • Certificate IV or higher qualification with an Australian institution.
• The applications will be reviewed thoroughly and will be decided on individual basis. Some prospective students may be asked to undertake an LLN assessment or enrolment interview prior to acceptance.
• Must have the ability to undertake work placements at two community services organisations.

*General English Upper Intermediate is generally considered to be between 5-5.5 IELTS.

This qualification enables the student to seek employment in the following job roles:

• Community services worker
• Case manager
• Family support worker
• Client services manager
• Community development officer
• Service manager and/or program coordinator