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Certificate II In Workplace Skills Cert II BSB20120 2025

Study Level Cert II

Course Code BSB20120

Study Method Class

Assessment Assignments

Start Date October 2025, November 2025, December 2025, January 2026, February 2026, April 2026, May 2026

Entry Requirement Grade 10

Duration 52 weeks

Price $4575

Discount 10%

Discounted Price $4117.5

About the Course

An introduction to business and the workplace with a focus on practical skills you can use right away. Learn to perform a range of mainly routine tasks in an office environment under direct supervision.

Entry Requirements

The following are the Admission requirements:

  • Must be 18 years of age or older at the time of course commencement
  • Some prospective students may be asked to undertake an LLN assessment or enrolment interview prior to acceptance.
  • Must have completed Australian Year 12 or equivalent level of schooling or a Certificate IV or higher qualification with an Australian institution
  • Must demonstrate English level of IELTS 6.0 overall with no band less than 5.5 or equivalent, such as:
    • IBT 60
    • PTE 50
    • CAE 169
    • OET C
    • Duolingo 95
    • General English Advanced*
    • MOI Certificate
    • Certificate III or higher qualification with an Australian institution.

*General English Upper Intermediate is generally considered to be between 5-5.5 IELTS.

Career Opportunities

After successfully achieving the BSB20120 Certificate II in Workplace Skills qualification, you will be able to progress to BSB30120 Certificate III in Business or other similar or suitable qualifications.

Prospective Career Outcomes:

Administration Assistant

Clerical Worker

Data Entry Operator

Information and Customer Service Desk Clerk 

Office Junior 

Receptionist

Course Units

Code Course Unit Description Type
BSBCMM211 Apply communication skills Core
BSBOPS201 Work effectively in business environments Core
BSBPEF202 Plan and apply time management Core
BSBSUS211 Participate in sustainable work practices Core
BSBWHS211 Contribute to the health and safety of self and others Core
BSBPEF201 Support personal wellbeing in the workplace Elective
BSBOPS203 Deliver a service to customers Elective
BSBSTR301 Contribute to continuous improvement Elective
BSBOPS202 Engage with customers Elective
BSBTEC201 Use business software applications Elective